The Curious
Parent’s Corner
Parent’s Corner
topics
PRODUCTS
ORDERS & PAYMENT
DISCOUNTS & PROMOTIONS
SHIPPING
RETURNS & EXCHANGES
CONTACT US
Products
What is SmartKiddo Pocket Vocab?
SmartKiddo Pocket Vocab is a screen-free educational toy that boosts vocabulary, pronunciation, and confidence through interactive, hands-on learning. With professionally narrated audio and carefully selected words, it provides a meaningful approach to early language development.
What's the recommended age range?
The earlier, the better! SmartKiddo is ideal for children ages 1 to 5, and it’s also beneficial for children over 5 experiencing speech delays.
What themes do the cards cover, and how many are there?
The set includes 224 words, carefully selected with the help of speech therapists, covering essential topics like Family, Occupations, Nature, Clothing, Shapes, Colors, Food, Fruits, Vegetables, Animals, Transport, and Objects. We also offer an extra pack of cards with additional words in these themes, plus new categories like Emotions, Body Parts, and Digits.
How durable are the cards?
The cards are made from sturdy, dense paper coated in safe, eco-friendly material, making them highly durable for daily use.
Are the cards professionally narrated? Can I trust the pronunciation?
Yes, all words are narrated by a professional children’s voice artist under the guidance of speech therapists, ensuring precise pronunciation.
How long does it last on a single charge?
SmartKiddo can run for an entire day on one charge.
Is it battery-powered or USB-rechargeable?
It’s USB-rechargeable, and a cable is included.
Is it safe for kids?
Absolutely! All materials are entirely safe and child-friendly.
Is there a warranty?
Yes, we offer a 90-day warranty on the product.
Is it possible to buy more cards for SmartKiddo?
Yes, absolutely! We offer an extra pack of cards called the “Vocab Expansion Pack”, which includes 246 additional words. This pack covers a variety of themes, such as Family, Occupation, Nature, Clothing, Shapes, Colors, Food, Fruits, Vegetables, Animals, Transport, Objects, Emotions, Body Parts, and Digits. It's the perfect addition to further enhance your child's vocabulary and learning experience!
shipping
Where does SmartKiddo ship?
SmartKiddo is currently available in the USA, Canada and Australia, but we’re actively working to expand availability to other countries soon.
How long is the shipping time?
Average shipping time for the USA, Canada and Australia is 5-10 days, with a 1-day processing period.
How much does shipping cost?
If you add the items to your cart and hit checkout you can see the price directly to your location.
How can I change my shipping address?
Please email us directly at support@getsmartkiddo.com. Make sure to contact us as soon as possible! Once the order is shipped, we won’t be able to make any changes to the address. Acting quickly will give you the best chance to update the information before it’s too late.
orders & payment
Can I change or cancel my order?
Please email us directly at support@getsmartkiddo.com. Make sure to contact us as soon as possible! Once the order is shipped, we won’t be able to make any changes or cancel it. Acting quickly will give you the best chance to update the information before it’s too late.
How can I check the status of my order?
You can find your tracking link in the shipping confirmation email. If you encounter any issues, feel free to email us at support@getsmartkiddo.com.
What payment methods does SmartKiddo accept?
We accept all major credit and debit cards, as well as Apple Pay, Google Pay, and PayPal.
Is my payment secure?
Yes, your payment is completely secure. We use trusted payment processing systems with advanced encryption and security protocols to protect your personal and financial information. Whether you pay with a credit or debit card, Apple Pay, Google Pay, or PayPal, your data is handled with the highest level of security.
My payment was rejected. What do I do?
If your payment was rejected, don’t worry—here are a few steps you can try:
1. Double-check your payment details: Ensure that your card information, billing address, and security code are entered correctly.
2. Try another payment method: We accept major credit and debit cards, Apple Pay, Google Pay, and PayPal.
3. Contact your bank or card issuer: Sometimes, payments are declined due to bank restrictions or fraud prevention measures.
4. Clear your browser cache or try a different browser/device: Occasionally, technical issues can interfere with payment processing. If none of these work, please contact us at support@getsmartkiddo.com, and we’ll be happy to assist!
1. Double-check your payment details: Ensure that your card information, billing address, and security code are entered correctly.
2. Try another payment method: We accept major credit and debit cards, Apple Pay, Google Pay, and PayPal.
3. Contact your bank or card issuer: Sometimes, payments are declined due to bank restrictions or fraud prevention measures.
4. Clear your browser cache or try a different browser/device: Occasionally, technical issues can interfere with payment processing. If none of these work, please contact us at support@getsmartkiddo.com, and we’ll be happy to assist!
returns & exchanges
What are the exchange conditions?
If there’s an issue with the product, we’ll send you a free replacement. For full details, please review our exchange policy here.
What are the return conditions?
If you’d prefer a return, we offer a 90-day money-back guarantee, provided the product is unused and unopened. For more details, please review our full refund policy here.
How do I make a return or exchange?
Please email us at support@getsmartkiddo.com.
When can I expect my refund?
Refunds are typically processed a few days after the box is received at our warehouse. If it’s been longer than that, feel free to email us at support@getsmartkiddo.com, and we’ll be happy to assist.
What should I do if I received the wrong item or my item arrived damaged?
Please email us at support@getsmartkiddo.com with a description or a picture of what you received, and we’ll take care of it for you as quickly as possible!
Discounts & Promotions
Do you have discount or promotion codes?
Yes! If you have a discount code, use it at checkout. You can find out about discount codes, offers and product launches by signing up for our emails at the bottom of the page.
contact us
What if I need to contact you?
You can reach us at support@getsmartkiddo.com, and we’ll be happy to help!
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